Is the free version enough for me?
For a lot of sites, yes. Go PRO when you want longer listening history and deeper numbers, control over where audio sits in your product gallery, a player in your brand colors, or support for a premium theme like Avada or Uncode.
Which audio formats can I use?
Anything your WordPress Media Library accepts, such as MP3, M4A, OGG, and WAV. You can also paste a direct link to an audio file hosted somewhere else.
How do I share a preview instead of the full track?
Upload a short cut, say 30 to 60 seconds, as the featured audio and keep the full file for the purchase. Shoppers hear the preview, and buyers get the full download through WooCommerce as usual.
Why doesn't autoplay or play on hover start right away?
Browsers block sound until a visitor has interacted with the page. Autoplay starts on their first click, and play on hover works once they've clicked anywhere on the page.
Can I add audio to lots of products at once?
Yes. Bulk upload in Audio Tools takes files, links, or a CSV sheet, checks every row, and matches each audio to its post or product for you.
Is audio analytics private?
Yes. Counts stay in your own database. No cookies, no IP addresses, and nothing is sent to us. If you updated from an older version, analytics stays off until you turn it on.
Will it work with my theme?
If your theme shows featured images the usual WordPress way, it will work. Popular themes have built-in support, and if yours doesn't, ask and we'll look at adding it.
Do I keep the free plugin when I upgrade?
Yes. PRO is an add-on that sits on top of the free plugin. Your audio and settings stay exactly where they are. The newest PRO features need the free plugin at version 1.6.0 or later.
Is PRO a subscription?
No. Pay once and get updates for life, on one site or as many as you run.
Where do I get support?
Free users can post in the WordPress.org forums. PRO and VIP customers open a priority ticket from their account page.
Do you offer refunds?
Yes. If PRO isn't a fit within 14 days, tell us and we'll refund you in full.